Refund & Return Policy

We want you to love your VantaBeam. If something is not right, the policy below explains how returns, replacements, and refunds work.

Return window

You may request a return within 14 days of delivery. To be eligible the item must be:

• Unused and in the same condition you received it
• In its original packaging with all accessories included
• Accompanied by your order number or proof of purchase

How to start a return

Email hello@vantabeam.com with your order number and the reason for the return. We will reply within 1–2 business days with the correct return address and instructions. Please do not ship anything back before receiving confirmation, as unauthorized returns cannot be processed.

Return shipping

For non-defective returns (e.g. change of mind), the customer is responsible for the return shipping cost. We recommend a tracked service — we cannot refund items that do not arrive at our warehouse.

Defective, damaged, or wrong items

If your VantaBeam arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos or a short video. We will cover return shipping and send a free replacement, or issue a full refund — whichever you prefer.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping fees, where applicable, are non-refundable.

Non-returnable situations

• Returns requested more than 14 days after delivery
• Items showing signs of use, wear, or missing accessories
• Returns shipped without prior authorization

Cancellations

Orders can be cancelled for a full refund as long as they have not yet been dispatched. Once an order ships, it falls under the return policy above.

Contact

For anything return- or refund-related, reach us at hello@vantabeam.com. We aim to reply within one business day.